You Don’t Have to Grow It Alone: Cultivating Plants and Load the Efficient Way
Traditional demand-response (DR) programs elicit strong emotions from customers—who wants their thermostat adjusted on the hottest days of summer? Focusing on the customer experience of these programs is important because cost-effective and reliable demand reduction depends on high participation rates. Utilities are increasingly using DR as an alternative to adding supply-side resources, so high opt-out rates aren’t an option. Our speakers will share how customer-centric program design is the recipe for success, and we’ll explore methods for streamlining the customer journey in dual energy-efficiency and DR programs.
Eric Stern, Cultivate Energy Optimization
Dave Bisbee, Sacramento Municipal Utility District
Bryan Jungers, E Source
John Morris, D+R International